Structural Warranty: Canadian Spa Co. warrants structure of the spa shell
against water loss due to structural failure for a period of *year(s) from the date of
purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to
be defective, Canadian Spa Co. will repair or, at its discretion, replace the defective
structure without charge to the customer.
Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects
in material and workmanship and specifically against blistering, cracking or
delamination for the period of *year(s) from the original purchase date to the
original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be
defective during this period, Canadian Spa Co. will repair or, at its option, replace
the defective spa shell without charge to the customer.
Equipment/Plumbing Warranty: Canadian Spa Co. warrants the functional
equipment and plumbing of the spa remain free from defects in material and
workmanship for a period of *year(s) from the date of purchase by the original
purchaser.
*Acrylic Portable Spas:
Structure: 5 years
Surface: 1 year
Equipment/plumbing: 1 year
Floor models purchased from an authorized retailer: 1 year parts replacement
warranty
*Acrylic Non-Portable Spas:
Structure: 10 years
Surface: 2 years
Equipment/plumbing: 2 years
Floor models purchased from an authorized retailer: 2 year parts replacement
warranty
Extent of Warranty: This Limited Warranty applies to spas manufactured
after January 1, 2024 and sold by authorized Canadian Spa Co. dealers to
residential retail customers. This Limited Warranty is given only to the first retail
purchaser and terminates upon transfer of ownership. No warranty is provided
on any dealer installed accessories. Cost of installation, removal and/or shipping
of the spa is not covered by this Limited Warranty. In the event Canadian Spa Co.
deems necessary the removal of the spa to a place of repair or that the spa must
be replaced, any and all costs of the spa removal and replacement; landscaping,
decking, fencing and/or structure removal, alteration and/or replacement; or
other costs of providing access to the spa will be for the purchaser. This Warranty
applies only to spas in single family, residential installations. This Limited Warranty
becomes void if the spa is placed in commercial application.
Installation:
Spa must be installed by a licensed and certified electrician for a valid manufacturer
warranty. Customer is responsible for proper permits and certifications to ensure
spa is installed correctly. Proof of this installation may be required by our team as
requested. Failure to improperly install the spa (including use of aluminium wire
or no proof of proper installation) will void the warranty.
Gazebo Warranty: Canadian Spa Co. provides a one (1) year parts only warranty
for authorized purchases of gazebos through Canadian Spa Co. or their authorized dealer.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who
is not an employee of Canadian Spa Co. or authorized service technician is not
covered by the Warranty. This Warranty becomes void if the spa has been subjected
to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs
by anyone other than an authorized Canadian Spa Co. service technician. Improper
installation, improper water chemistry, improper maintenance, acts of god, or
damage caused beyond the control of Canadian Spa Co. is not covered. Misuse and
abuse shall include any operation of the spa other than as directed in the Canadian
Spa Co. Manual. Failure to properly winterize the hot tub as per Canadian Spa
Co. will cause freezing damage and is not covered under this warranty.
Examples of misuse and abuse include, without limitation:
- Damage of the spa surface caused by leaving the spa uncovered while the
spa is empty of water or due to covering the spa with plastic film of any kind.
- Damage to the spa surface caused by contact with unapproved cleaners or
solvents.
- Damage caused by the operation of the spas at water temperatures outside
of the range of 2 – 40 degrees Celsius.
- Damage caused by unapproved sanitizer such as calcium hypochlorite,
tri-chlor type chlorine or any sanitizing chemical that may remain undissolved
on the spa surface.
- Damage caused by failure to provide an even base support for the spa.
- Damage caused by freezing when new spa is not installed within a timely
manner during below freezing temperatures.
- Canadian Spa Co. spas require genuine approved Canadian Spa Co. filters,
and use of non genuine approved Canadian Spa Co. filters will void the warranty.
- Damage to spa cover or hot tub as a result of adding chemicals to the water
without removing the spa cover.
- Customer is responsible for returning faulty warranty parts, otherwise customer
will be charged for the unreturned equipment.
Warranty Performance: In the event of a defect covered under the terms of
this Limited Warranty, notify your authorized Canadian Spa Co dealer and create a
ticket at support.canadianspacompany.com. A Canadian Spa Co. authorized service
technician will repair the spa subject to the Terms and Conditions of this Limited
Warranty. Canadian Spa Co. will use genuine parts that have been factory certified to
repair the hot tub. Use all reasonable means to protect the spa from further damage.
Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized
service technician if the spa is located outside the nearest authorized service
technician’s service area. This warranty covers parts ONLY and does not include
travel or on-site service charges unless a Service Contract has been purchased
from Canadian Spa Co. Proper access must be provided to all sides of the spa at the
cost of the customer in the extent of a warranty claim. Failure to provide access will
nullify the warranty.
Disclaimers: Canadian Spa Company or any of its authorized service technicians
shall not be held liable for injury, inconvenience, loss of use, chemical or water
damage, transportation costs, contingent liabilities or any other incidental or
consequential costs, expenses or damage as result of any deficiency or alleged
deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or
cause, in excess of the amount paid for the product. No other warranties, expressed
or implied, are valid. No agent, dealer, distributor, Service Company or other party
is authorized to change, modify or extend the terms of this Limited Warranty
in any manner whatsoever. Warranty is only valid with a proof of purchase and
manufacturers plate/serial number. Cosmetic damage or normal wear and tear is
not covered by the warranty.
FOR MORE HELP GUIDES VISIT US AT:
support.canadianspacompany.com
1-877-909-7727
