All items returned will be subject to a 20% restock fee except some accessories. No Exceptions.

Most items may be returned within 30 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.

No returns for refunds or exchanges will be granted after 30 days of receipt. Please contact our Customer Service Department at (727) 416-2382 or returns@SplashBlaze.com to obtain a Return Authorization and confirmation before shipping product back.

The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.

 

Defective Items

Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.

If you discover what you believe is a product defect for any item purchased through SplashBlaze, please contact our Customer Service Department at (727) 416-2382 or customerservice@SplashBlaze.com. Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

 

Refusals

Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by SplashBlaze.com, the order will be subject to a 20% restocking fee plus any and all applicable shipping charges.

 

Refusals Delivered by Commercial Freight Companies

If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Manufacturer, the order will be subject to a 20% restocking fee plus any and all applicable shipping charges.

 

Fee Chart: 

1) New. Must be original packaging. Never opened. 

        a. Original outbound charge (Flat rate shipping on price sheet). 

        b. Return inbound charge (120% of outbound amount). 

2) New. Must be original packaging. Opened, assembled, never used.

        a. Original outbound charge (Flat rate shipping on price sheet). 

        b. Return inbound charge (120% of outbound amount). 

        c. 20% restocking fee. 

3) Opened, assembled, and used. 

a. No return accepted.

 

Additional Shipping Charges after shipping: 

1) Change of address charge:

       a. Same city and freight terminal ($85.00)

       b. Different city and different freight terminal ($150.00 and up)

2) Redelivery charge:

       a. $95.00 for 2nd attempt

       b. $150.00 for 3rd attempt

3) Storage charge: 

       a. $125.00 per day, after the 3rd day at the destination terminal.

 

Cancellations

All products ordered can only be cancelled within 24 hours of order and cannot be returned.

 

Policies

Liability will extend only to the amount of the invoice. Thepursauna.com is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.

 

Returning Items

In addition to acquiring a Return Authorization and confirmation from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because SplashBlaze™ uses a network of manufacturers located across the United States. Please contact the Customer Service Department at (727) 416-2382 or returns@SplashBlaze.com to discuss both these pieces of information.

 

NOTE: No Refunds or Returns will be granted without a return authorization and confirmation or proper return address given by the Customer Service Department.