Authorized Dealer | Warranty Included
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We know you're looking for a deal that suits your needs, and we’d love to make it happen! Call or text us at (701) 969-0555 or shoot us an email at hello@splashblaze.com for a personalized discounted offer tailored just for you. Don’t miss out—let’s connect and make sure you get the best deal possible!
Enhance your hot tub experience with the included cover and steps, essential accessories that combine convenience and safety. Designed to fit seamlessly with your hot tub, these additions are both practical and stylish.
The cover ensures your hot tub remains clean and energy-efficient, while the sturdy steps offer easy access. With these components, you can enjoy a more comfortable and secure way to enter and exit your hot tub.
Luxury Spas carry a comprehensive 10-2-2 warranty.
(10) Year acrylic shell warranty against water leaks from defects in materials and workmanship. (Repair or Replacement).
(2) Year acrylic shell warranty against cracks, blisters, peeling and delamination arising from defects in materials. (Repair or Replacement)
(2) Year warranty on all major spa components – specifically, the pumps, the heater and the control system (Repair or Replacement).
All other spa components including the cover, pillows and LED lighting carry a 90-day warranty. (Repair or Replacement)
Prior to filing a warranty claim, please contact our technical support department at 866.220.7405 to troubleshoot the issue over the phone. Once a technician determines that a repair or replacement is necessary, they will coordinate the response accordingly.
For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.
Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. Improper use or installation or damage resulting from acts of nature is not covered under the spa warranty. No other warranties expressed or implied shall be in effect in lieu of the 10-2-2 warranty listed on the warranty certificate and no responsibility is assumed for present or future damage due to misuse.
Attn: Claims Department
2501 Glen Center Street, Richmond, VA, 23233
Free Shipping: Yes, we really do offer FREE shipping! We will send your order at no additional cost to anywhere in the lower 48 states in the US. If you have questions about shipping to Alaska or Hawaii, please contact us through our live chat to discuss options on a custom freight quote.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1 - 3 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within 1 to 2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@Splashblaze.com.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to info@Splashblaze.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. The buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each product; c) all shipping costs to and from the Seller; and d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in the Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
Passion for Best Quality Products and People: SplashBlaze™ is a family run business with passion for serving customers with top quality products and maintain them as lifelong partners. Every single customer matter to us. Our future as a company is built together with all our happy customers. We are building longevity and legacy not just a business.
Lowest Price Match Guarantee: If you find any Product Model that we carry Cheaper Online or Offline, we will match it and possibly beat it (must be sold by the authorized reseller/dealer/distributor of the manufacture or by the manufacture). We reserve the right to verify the authorization of the reseller.
Price Drop Protection: We want you to feel confident that you are getting the best deal without having to worry about missing a upcoming sale or deal! If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date, we will refund the difference no questions asked.
To request your partial refund simply e-mail us returns@Splashblaze.com with a link to the same product on our website along with your name from your past purchase within the 30 days period.
FREE Shipping: All Products we ship for Free anywhere in the continental USA (Except Hawaii and Alaska).
Sales Tax Savings: You do not pay any sales tax on purchases in the Majority of the States.
Satisfaction Guarantee: At SplashBlaze™ we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. Please contact us for return authorization and instructions within 30 days. We ask that you return the item in the original packaging, with all original content and in sellable condition.
Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at a price that fits you.
Authorized On-Line Dealer/Distributor: It is important to purchase from trustworthy sources that manufacturers endorse and authorize. We are authorized dealer/distributor of all the brands that we represent. That means that we have a direct relationship with each manufacturer concerning warranty, regulated pricing and service issues. There are number of unauthorized retailers out there. They cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with an authorized dealer/distributor.
Brand Names: At SplashBlaze™ we only work with the best brands in the industry and all our products are of the highest quality. We strive to our products to fit every taste and like. Call us today or talk to us via our chat and we will help you the best we can.
Have a question? Call (701) 969-0555, start live chat, or email info@Splashblaze.com with any questions. Our team is available to serve you Mon-Fri 9:00 AM to 6:00 PM (EST).
Luxury Spas is one of the leading manufacturers of quality outdoor spas in the United States. In business since 1977, our spas are designed and engineered to provide years of lasting service. We provide top quality innovative spas at affordable prices and offer one of the best warranties in the business.
Whether you are looking for a traditional hot tub for relaxing and relieving stress, a therapeutic spa for health-related benefits, a swim spa for athletic or endurance training or an ice bath for exercise recovery, we have a spa that will meet your needs.
Based in Richmond, Virginia, luxury spas are available throughout major retailers in the continental US.
Luxury Spas offers the latest in new technology with built-in wireless Bluetooth technology that lets you control the music in your spa through any smart device. Our digital smart-touch intuitive spa controls allow for easy operation and our advanced ozone cleaning system eliminates ongoing maintenance while keeping your water sanitized and clear. Our industry leading spa pumps and heaters use smart technology to sense water conditions which saves energy while delivering reliable power and improving operational costs. This results in a longer equipment life and reduced power consumption.
Luxury spas are equipped with energy efficient multi-layer thermal insulation to lock in heat and save energy while the rigid polystyrene skirt helps seal in heat and keep moisture out protecting the spa's internal components. They use industry leading energy efficient smart pumps for
economical yet powerful performance. It’s stainless-steel spa heaters quickly
get the spa to temperature and will maintain the internal temperature with lower heat loss than competitor models. It’s thick UV resistant insulated spa covers provide another layer of insulation to lock in heat and protect your spa
from the harsh elements.
Luxury Spa's patented engineering and design process ensures that every spa we offer is equipped with the most comfortable seating options available. Our multi-position seating options keep the body in perfect position for relaxation and targeted hydro-massage therapy. They strategically place hydro-massage jets throughout the spa to target individual pressure points in the upper and lower body resulting in a more effective hydro-therapy session. Meanwhile, Their integrated armrests, footrests and neck pillows ensure an encompassing and relaxing soak.
Luxury Spas uses a patented outer shell bonding process that fuses together multiple layers of high strength acrylic resulting in one of the strongest and longest lasting shells in the industry. Our high resin-to-fiberglass shell coating provides additional strength to the shell so you can feel confident that your new spa is built with the highest quality and integrity. Our shells are also reinforced with a steel frame at critical stress points to ensure durability and performance for years to come. Our luxury spa skirts are built from the thickest commercial grade polystyrene which resists fading, provides thermal insulation and a waterproof barrier that resists the elements unlike wood skirts that are prone to rotting.
