Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 1 - 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 1 to 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@Splashblaze.com.  

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to info@Splashblaze.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. The buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each product; c) all shipping costs to and from the Seller; and d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in the Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. 

Passion for Best Quality Products and People: SplashBlaze™ is a family run business with passion for serving customers with top quality products and maintain them as lifelong partners. Every single customer matter to us. Our future as a company is built together with all our happy customers. We are building longevity and legacy not just a business.

Lowest Price Match Guarantee: If you find any Product Model that we carry Cheaper Online or Offline, we will match it and possibly beat it (must be sold by the authorized reseller/dealer/distributor of the manufacture or by the manufacture). We reserve the right to verify the authorization of the reseller.

Price Drop Protection: We want you to feel confident that you are getting the best deal without having to worry about missing a upcoming sale or deal! If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date, we will refund the difference no questions asked.

To request your partial refund simply e-mail us returns@Splashblaze.com with a link to the same product on our website along with your name from your past purchase within the 30 days period.

FREE Shipping:  All Products we ship for Free anywhere in the continental USA (Except Hawaii and Alaska).

Sales Tax Savings:  You do not pay any sales tax on purchases in the Majority of the States.

Satisfaction Guarantee:  At SplashBlaze™ we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. Please contact us for return authorization and instructions within 30 days. We ask that you return the item in the original packaging, with all original content and in sellable condition.

Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at a price that fits you.

Authorized On-Line Dealer/Distributor:  It is important to purchase from trustworthy sources that manufacturers endorse and authorize. We are authorized dealer/distributor of all the brands that we represent. That means that we have a direct relationship with each manufacturer concerning warranty, regulated pricing and service issues. There are number of unauthorized retailers out there. They cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with an authorized dealer/distributor.

Brand Names:  At SplashBlaze™ we only work with the best brands in the industry and all our products are of the highest quality. We strive to our products to fit every taste and like. Call us today or talk to us via our chat and we will help you the best we can.

Have a question? Call  (701) 969-0555, start live chat, or email info@Splashblaze.com  with any questions. Our team is available to serve you Mon-Fri 9:00 AM to 6:00 PM (EST).

What if I find lower price somewhere else? 

All our products are backed with 30 days price drop guarantee. It means within 30 days of purchase if you find lower price from authorized seller, we will refund you the difference and will give you additional $50 coupon for your next purchase for your loyalty.

What is the difference between I-Beam and DWF Construction? (For Hot Tub)

Both constructions provide excellent stability. The I-Beam construction offers a soft and comfortable tub while the DWF (Double-Wall Fabric) construction makes the tub more sturdy. Both of these material used in highly durable and offers great strength.

How much is shipping? 

We provide FREE SHIPPING on all of our products orders throughout the United States (Except Hawaii and Alaska). 

Where do your products ship from? 

Our suppliers are based in different places through the United States and Canada and your product will ship from our suppliers at those locations. We only work with US/ Canada based suppliers. 

Which Shipping Company do you use?

We ship via USPS, UPS or FedEx. Based on the size of the product, type of delivery is decided. If it's big size, it will be LTL else it will be at your front door.

Can I leave my kids alone in hot tub?

Usually hot tubs are safe for kids but we strongly recommend kids below age of 10 should always be monitored by an adult parent to avoid any accidents.

Are These Hot Tubs/ Spa Consume lot of energy/ electricity?

All hot tubs after 2019 comes with energy efficient certification and power saving timers. This helps reduce energy/ electricity efficiently.

How often should I change water in my hot tub?

The frequency of changing the water depends on how often you use the hot tub and how effectively you maintain your water with chemicals. We recommend you change your hot tub water at least once in every 1 month. The frequency of water changes can be reduced by keeping the hot tub covered when not in use, testing water regularly to ensure proper chemical balance and operating the pump for an adequate number of hours each day. Keeping the filter pump cartridge clean and replacing cartridge on time also helps.

What is the difference between Air Jet and Hydro Jet?

Air jet and hydro jet are both terms that are commonly associated with methods of cleaning or propelling materials, but they refer to different principles and applications. Here's a brief overview of the differences between air jet and hydro jet:

Air Jet:

An air jet uses compressed air to create a high-velocity stream of air.

Commonly used in various industrial applications, including cleaning, drying, and conveying materials.

Air jets are often used in pneumatic systems where air pressure is used to perform tasks like cleaning surfaces, removing debris, or transporting materials.

Hydro Jet:

A hydro jet uses water (or other liquids) at high pressure to perform various tasks.

Commonly employed in applications such as cleaning sewer lines, removing blockages, and cutting through materials.

Hydro jets are frequently used in plumbing and municipal maintenance to clear clogged pipes and drains.

In summary, the key difference lies in the medium they use for generating pressure. Air jets use compressed air, while hydro jets use high-pressure water or other liquids. The choice between the two depends on the specific requirements of the task or application.

When will my product get here? 

Due to the jump in popularity of at home delivery of products over the last year shipping times are generally longer now than they usually would be. Please give us a call to know exact lead times. We try to keep our shipping time updated on all of our product pages so ideally you should receive your package within that timeline.

Does my product come assembled? If not, can you assemble it? 

The products we carry are pre-fabricated and come disassembled on pallets.  They each come with instruction manuals for assembly and most of them only require a Philips head screwdriver to assemble. Although that time can vary based on the size of the product and your level of comfort in assembling it. Please call us to know average time to assemble each product.  

We do not provide assembly services at this time, but assembly is very straightforward. We are also more than happy to connect you with someone locally who can assemble the product for you. The cost of assembly is normally about $300 to $400.  

Do you provide financing? 

We do! We have partnered with Klarna to offer financing options at checkout.  Just click on the Klarna link next to the sale price of the product you want to buy and Klarna will pre-approve you in a few steps.  

Klarna would also like to remind you that if one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.